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Quality Of The National Rail Enquiry Service

EDM number 613 in 2003-04, proposed by Harry Barnes on 11/02/2004.

That this House agrees with the Communication Workers' Union that the decision taken by the Association of Train Operating Companies (ATOC) to force their suppliers to move offshore a considerable part of the National Rail Enquiry Service (NRES) is a major political disaster in the making, which will inevitably lead to a catastrophic and irreversible decline in the quality of NRES service; shares the Union's fears that the ClientLogic site in Derby, with 700 jobs, is particularly vulnerable to major redundancies as ClientLogic is committed to sending 50 per cent. of their NRES work to a call centre in Bangalore and a significant majority of staff at the Derby site is employed on NRES work; further shares the Union's view that the political and economic fall-out in Derbyshire would be considerable; recognises that the Union has a legitimate trade union interest in this issue but that it also raises questions for the public as a whole, because anecdotal evidence provided to the Union appears to show that the trials being conducted by ClientLogic in Bangalore show significant shortcomings in the service and that such moves would repeat the problems associated with the directory services liberalisation fiasco with fast-declining levels of customer service quality as well as public and press condemnation; urges ClientLogic to make its findings of these trials available to all interested parties; including honourable Members; and further urges ATOC to urgently reconsider its decision to force its suppliers to send half of NRES calls to India.

This motion has been signed by a total of 41 MPs, 1 of these signatures have been withdrawn.

MPDateConstituencyPartyType
Harry Barnes11/02/2004North East DerbyshireLabourProposed
Bob Laxton11/02/2004Derby NorthLabourSigned
Rob Marris12/02/2004Wolverhampton South WestLabourSigned
Gordon Marsden12/02/2004Blackpool SouthLabourSigned
Kevin McNamara12/02/2004Kingston upon Hull NorthLabourSigned
Martin Caton12/02/2004GowerLabourSigned
Michael Clapham12/02/2004Barnsley West & PenistoneLabourSigned
Ann Cryer12/02/2004KeighleyLabourSigned
Simon Thomas12/02/2004CeredigionPlaid CymruSigned
Elfyn Llwyd23/02/2004Meirionnydd Nant ConwyPlaid CymruSigned
Betty Williams23/02/2004ConwyLabourSigned
Robert Wareing23/02/2004Liverpool, West DerbyLabourSigned
Rudi Vis23/02/2004Finchley & Golders GreenLabourSigned
Albert Owen24/02/2004Ynys MLabourSigned
Harold Best24/02/2004Leeds North WestLabourSigned
John Austin25/02/2004Erith & ThamesmeadLabourSigned
Andrew Dismore25/02/2004HendonLabourSigned
Jeremy Corbyn25/02/2004Islington NorthLabourSigned
Alan Meale25/02/2004MansfieldLabourSigned
David Marshall25/02/2004Glasgow, ShettlestonLabourSigned
Judy Mallaber25/02/2004Amber ValleyLabourSigned
Colin Burgon25/02/2004ElmetLabourSigned
David Hamilton26/02/2004MidlothianLabourSigned
Dennis Turner26/02/2004Wolverhampton South EastLabour Co-operativeSigned
Bill Etherington01/03/2004Sunderland NorthLabourSigned
Roger Godsiff01/03/2004Birmingham, Sparkbrook & Small HeathLabourSigned
David Drew02/03/2004StroudLabour Co-operativeSigned
Candy Atherton04/03/2004Falmouth & CamborneLabourSigned
Brian White04/03/2004North East Milton KeynesLabourSigned
John Barrett04/03/2004Edinburgh WestLiberal DemocratSigned
Eric Illsley04/03/2004Barnsley CentralLabourSigned
Alan Simpson04/03/2004Nottingham SouthLabourSigned
Stephen Hesford08/03/2004Wirral WestLabourSigned
John McWilliam12/03/2004BlaydonLabourSigned
Derek Foster18/03/2004Bishop AucklandLabourSigned
Paul Farrelly24/03/2004Newcastle-under-LymeLabourSigned
David Crausby26/03/2004Bolton North EastLabourSigned
Stephen Hepburn31/03/2004JarrowLabourSigned
Peter Pike20/04/2004BurnleyLabourSigned
Russell Brown18/06/2004DumfriesLabourSigned
Terry DavisUnknownWithdrawn

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