Bsi Standard For Customer Complaints

EDM number 641 in 1998-99, proposed by Barry Gardiner on 12/05/1999.

That this House welcomes the British Standards Institution's quality initiative in establishing a complaints management system based on best practice in industry and local government; and urges companies and bodies in the public and voluntary sectors to ensure a better deal for their clients and consumers by signing up to the new BS 8600 standard.

This motion has been signed by a total of 29 MPs.