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Easyjet And Customer Relations

EDM number 2817 in 2005-06, proposed by Sharon Hodgson on 19/10/2006.

That this House recognises that people are purchasing goods and services online in increasingly large numbers; notes with concern that post-sales complaints are often not as easy to make electronically as the original purchases; further notes that this may unfairly reduce the volume of complaints and the chances of redress and makes it easier to take advantage of customers; further notes that Easyjet is one of the main providers of cheap flights, which are popular with consumers; regrets that Easyjet does not provide an email address for such purposes and directs its customers to use either a premium rate telephone number or to post complaints to its head office; calls on online-based companies such as Easyjet to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; and welcomes the initiative of the hon. Member for Gateshead East and Washington West in seeking to establish an all-party parliamentary group which aims to ensure air passengers are made fully aware of their rights and responsibilities, are treated fairly and are able to obtain effective redress.

This motion has been signed by a total of 28 MPs.

MPDateConstituencyPartyType
Sharon Hodgson19/10/2006Gateshead East and Washington WestLabourProposed
Andrew Dismore20/10/2006HendonLabourSeconded
Angus MacNeil23/10/2006Na h-Eileanan an IarScottish National PartySeconded
Lindsay Hoyle23/10/2006ChorleyLabourSeconded
Martin Caton24/10/2006GowerLabourSeconded
David Anderson24/10/2006BlaydonLabourSeconded
Lynne Jones24/10/2006Birmingham, Selly OakLabourSigned
Gordon Marsden24/10/2006Blackpool SouthLabourSigned
David Marshall24/10/2006Glasgow EastLabourSigned
Peter Bottomley24/10/2006Worthing WestConservativeSigned
Stewart Jackson24/10/2006PeterboroughConservativeSigned
John Austin25/10/2006Erith and ThamesmeadLabourSigned
Paul Rowen25/10/2006RochdaleLiberal DemocratSigned
Ann Cryer25/10/2006KeighleyLabourSigned
Jeremy Corbyn25/10/2006Islington NorthLabourSigned
Derek Conway25/10/2006Old Bexley & SidcupConservativeSigned
Greg Pope26/10/2006HyndburnLabourSigned
David Hamilton26/10/2006MidlothianLabourSigned
Mike Hancock26/10/2006Portsmouth SouthLiberal DemocratSigned
Rudi Vis30/10/2006Finchley and Golders GreenLabourSigned
Ben Wallace30/10/2006Lancaster and WyreConservativeSigned
Ian Austin30/10/2006Dudley NorthLabourSigned
Alasdair McDonnell02/11/2006Belfast SouthSocial Democratic and Labour PartySigned
Jeff Ennis02/11/2006Barnsley East and MexboroughLabourSigned
Eric Illsley06/11/2006Barnsley CentralLabourSigned
Brian Jenkins06/11/2006TamworthLabourSigned
John McDonnell06/11/2006Hayes and HarlingtonLabourSigned
John Hemming06/11/2006Birmingham, YardleyLiberal DemocratSigned

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