FLYBE'S PASSENGER SERVICE
EDM number 1160 in 2008-09, proposed by Angus MacNeil on 23/03/2009.
Categorised under the topics of Aviation and Service industries.
That this House calls on Flybe to improve its customer service to passengers; notes that while companies like BMI and British Airways have easy to use, user-friendly websites, the Flybe website frequently leads to incomplete check-in and valuable time wasted for passengers; notes with concern that the technical support desk for Flybe's poorly-performing website advertises calls at 1 per minute and is open for 12 hours a day, whereas the customer relations desk is only open for calls for six hours a day; and therefore believes that Flybe could greatly improve services for its customers and should be as diligent in responding to customers' needs as other airlines
This motion has been signed by a total of 11 MPs.
| MP | Date | Constituency | Party | Type |
|---|---|---|---|---|
| Angus MacNeil | 23/03/2009 | Na h-Eileanan an Iar | Scottish National Party | Proposed |
| Peter Bottomley | 24/03/2009 | Worthing West | Conservative | Seconded |
| Alan Simpson | 24/03/2009 | Nottingham South | Labour | Seconded |
| Andrew MacKinlay | 24/03/2009 | Thurrock | Labour | Seconded |
| Gregory Campbell | 24/03/2009 | East Londonderry | DUP | Seconded |
| Mike Hancock | 25/03/2009 | Portsmouth South | Liberal Democrat | Seconded |
| Lynne Jones | 25/03/2009 | Birmingham, Selly Oak | Labour | Signed |
| David Simpson | 26/03/2009 | Upper Bann | DUP | Signed |
| Alasdair McDonnell | 27/03/2009 | Belfast South | Social Democratic and Labour Party | Signed |
| Jo Swinson | 23/04/2009 | East Dunbartonshire | Liberal Democrat | Signed |
| Willie Rennie | 20/05/2009 | Dunfermline and West Fife | Liberal Democrat | Signed |
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