Complaints About Healthcare And Social Care Services

EDM number 220 in 2008-09, proposed by Ann Cryer on 09/12/2008.
Categorised under the topics of Community care, Health services and Patient rights and complaints.

That this House welcomes the establishment of the Care Quality Commission in April 2009; and requests that the Commission must enforce the principle that healthcare and social care providers are obliged to act upon comments and complaints about their services, must ensure complaints procedures are open, efficient, timely and accessible with independent support for complainants throughout all stages of the complaint, must ensure that areas of concern arising from complaints are fully acted upon and the procedures amended or introduced as a result of complaints are implemented, and in the event of failure by a care provider to meet these obligations, sanctions must be imposed by the Commission on that provider.

This motion has been signed by a total of 43 MPs, 2 of these signatures have been withdrawn.