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Ryanair Complaints Mechanism

EDM number 2643 in 2005-06, proposed by Sharon Hodgson on 24/07/2006.

That this House recognises that people are purchasing goods and services online in increasingly large numbers but that post-sales complaints are often not as easy to make electronically as the original purchases, which may unfairly reduce the volume of complaints and the chances of redress or could make it easier to fleece customers; notes that Ryanair is one of the main providers of cheap flights, which are popular with consumers; regrets that Ryanair has no plans to provide an email address for such purposes and directs its customers to use either a telephone number which costs 10 pence per minute or to post or fax complaints to its head office in Dublin; calls upon online-based companies such as Ryanair to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; and further notes, in the meantime, that Caroline Green, Head of Customer Services for Ryanair can be contacted at and that the geographical telephone number for its head office in Dublin is 00 353 18121212, which is cheaper than its high tariff 0871 number.

This motion has been signed by a total of 57 MPs.

Sharon Hodgson24/07/2006Gateshead East and Washington WestLabourProposed
Andrew Dismore25/07/2006HendonLabourSeconded
Iris Robinson25/07/2006StrangfordDUPSeconded
Eric Illsley25/07/2006Barnsley CentralLabourSeconded
Bob Spink25/07/2006Castle PointConservativeSeconded
Peter Bottomley25/07/2006Worthing WestConservativeSeconded
Jeremy Corbyn25/07/2006Islington NorthLabourSigned
Ann Cryer25/07/2006KeighleyLabourSigned
Graham Stringer25/07/2006Manchester, BlackleyLabourSigned
Betty Williams25/07/2006ConwyLabourSigned
Brian Binley09/10/2006Northampton SouthConservativeSigned
Jim McGovern09/10/2006Dundee WestLabourSigned
Jo Swinson09/10/2006East DunbartonshireLiberal DemocratSigned
Lorely Burt09/10/2006SolihullLiberal DemocratSigned
John Hemming09/10/2006Birmingham, YardleyLiberal DemocratSigned
John Austin09/10/2006Erith and ThamesmeadLabourSigned
David Clelland09/10/2006Tyne BridgeLabourSigned
Rob Marris09/10/2006Wolverhampton South WestLabourSigned
Joan Ruddock09/10/2006Lewisham, DeptfordLabourSigned
Adam Price09/10/2006Carmarthen East and DinefwrPlaid CymruSigned
David Simpson10/10/2006Upper BannDUPSigned
Paul Holmes10/10/2006ChesterfieldLiberal DemocratSigned
Lindsay Hoyle10/10/2006ChorleyLabourSigned
William McCrea10/10/2006South AntrimDUPSigned
Albert Owen10/10/2006Ynys MLabourSigned
Ian Paisley10/10/2006North AntrimDUPSigned
Edward Davey10/10/2006Kingston and SurbitonLiberal DemocratSigned
Janet Anderson10/10/2006Rossendale and DarwenLabourSigned
Derek Conway11/10/2006Old Bexley & SidcupConservativeSigned
Hywel Francis11/10/2006AberavonLabourSigned
Mike Hancock11/10/2006Portsmouth SouthLiberal DemocratSigned
Helen Goodman11/10/2006Bishop AucklandLabourSigned
Kelvin Hopkins11/10/2006Luton NorthLabourSigned
Gregory Campbell11/10/2006East LondonderryDUPSigned
Malcolm Bruce11/10/2006GordonLiberal DemocratSigned
Colin Breed11/10/2006South East CornwallLiberal DemocratSigned
Martin Caton11/10/2006GowerLabourSigned
Alan Simpson12/10/2006Nottingham SouthLabourSigned
Jeff Ennis12/10/2006Barnsley East and MexboroughLabourSigned
Katy Clark12/10/2006North Ayrshire and ArranLabourSigned
Jim Devine12/10/2006LivingstonLabourSigned
John Pugh16/10/2006SouthportLiberal DemocratSigned
Sammy Wilson16/10/2006East AntrimDUPSigned
Andrew Rosindell17/10/2006RomfordConservativeSigned
George Galloway18/10/2006Bethnal Green and BowRespectSigned
Brian Jenkins19/10/2006TamworthLabourSigned
Paul Rowen19/10/2006RochdaleLiberal DemocratSigned
Dawn Butler19/10/2006Brent SouthLabourSigned
Lyn Brown19/10/2006West HamLabourSigned
Paul Flynn19/10/2006Newport WestLabourSigned
Stephen Hepburn23/10/2006JarrowLabourSigned
Tom Brake24/10/2006Carshalton and WallingtonLiberal DemocratSigned
Bill Etherington24/10/2006Sunderland NorthLabourSigned
David Hamilton24/10/2006MidlothianLabourSigned
David Howarth24/10/2006CambridgeLiberal DemocratSigned
Phil Willis30/10/2006Harrogate and KnaresboroughLiberal DemocratSigned
John McDonnell06/11/2006Hayes and HarlingtonLabourSigned

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