British Airways Customer Service

EDM number 1203 in 2009-10, proposed by Andrew Mackinlay on 29/03/2010.
Categorised under the topic of Aviation.

That this House calls on Willie Walsh of British Airways to examine the unacceptably poor levels of customer care and competence of its so-called Customer Service and the stewardship of its Refunds Department; is dismayed that it is almost impossible for customers to be able to speak on a telephone to an agent who listens and will provide help, guidance and remedies; notes British Airways' failure to process and respond to faxes or e-mails of customers; considers that at a time of increased world-wide competition British Airways needs dramatically to improve the levels of its service to customers or it will lose large numbers of customers permanently; and concludes that its current industrial relations crisis is symptomatic and indicative of arrogance and mediocre management, further aggravated by its indifference to its customers.

This motion has been signed by a total of 17 MPs.