Ryanair Complaints Mechanism

EDM number 2643 in 2005-06, proposed by Sharon Hodgson on 24/07/2006.

That this House recognises that people are purchasing goods and services online in increasingly large numbers but that post-sales complaints are often not as easy to make electronically as the original purchases, which may unfairly reduce the volume of complaints and the chances of redress or could make it easier to fleece customers; notes that Ryanair is one of the main providers of cheap flights, which are popular with consumers; regrets that Ryanair has no plans to provide an email address for such purposes and directs its customers to use either a telephone number which costs 10 pence per minute or to post or fax complaints to its head office in Dublin; calls upon online-based companies such as Ryanair to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; and further notes, in the meantime, that Caroline Green, Head of Customer Services for Ryanair can be contacted at greenc@ryanair.com and that the geographical telephone number for its head office in Dublin is 00 353 18121212, which is cheaper than its high tariff 0871 number.

This motion has been signed by a total of 57 MPs.

MP	Date	Constituency	Party	Type
Sharon Hodgson	24/07/2006	Gateshead East & Washington West	Labour	Proposed
Andrew Dismore	25/07/2006	Hendon	Labour	Seconded
Iris Robinson	25/07/2006	Strangford	DUP	Seconded
Eric Illsley	25/07/2006	Barnsley Central	Labour	Seconded
Bob Spink	25/07/2006	Castle Point	Conservative	Seconded
Peter Bottomley	25/07/2006	Worthing West	Conservative	Seconded
Betty Williams	25/07/2006	Conwy	Labour	Signed
Graham Stringer	25/07/2006	Manchester, Blackley	Labour	Signed
Ann Cryer	25/07/2006	Keighley	Labour	Signed
Jeremy Corbyn	25/07/2006	Islington North	Labour	Signed
James McGovern	09/10/2006	Dundee West	Labour	Signed
Jo Swinson	09/10/2006	East Dunbartonshire	Liberal Democrat	Signed
Lorely Burt	09/10/2006	Solihull	Liberal Democrat	Signed
Brian Binley	09/10/2006	Northampton South	Conservative	Signed
John Hemming	09/10/2006	Birmingham, Yardley	Liberal Democrat	Signed
John Austin	09/10/2006	Erith & Thamesmead	Labour	Signed
David Clelland	09/10/2006	Tyne Bridge	Labour	Signed
Rob Marris	09/10/2006	Wolverhampton South West	Labour	Signed
Joan Ruddock	09/10/2006	Lewisham, Deptford	Labour	Signed
Adam Price	09/10/2006	Carmarthen East & Dinefwr	Plaid Cymru	Signed
Janet Anderson	10/10/2006	Rossendale & Darwen	Labour	Signed
Edward Davey	10/10/2006	Kingston & Surbiton	Liberal Democrat	Signed
Ian Paisley	10/10/2006	North Antrim	DUP	Signed
Albert Owen	10/10/2006	Ynys M	Labour	Signed
William McCrea	10/10/2006	South Antrim	DUP	Signed
Lindsay Hoyle	10/10/2006	Chorley	Labour	Signed
Paul Holmes	10/10/2006	Chesterfield	Liberal Democrat	Signed
David Simpson	10/10/2006	Upper Bann	DUP	Signed
Helen Goodman	11/10/2006	Bishop Auckland	Labour	Signed
Mike Hancock	11/10/2006	Portsmouth South	Liberal Democrat	Signed
Hywel Francis	11/10/2006	Aberavon	Labour	Signed
Derek Conway	11/10/2006	Old Bexley & Sidcup	Conservative	Signed
Martin Caton	11/10/2006	Gower	Labour	Signed
Gregory Campbell	11/10/2006	East Londonderry	DUP	Signed
Malcolm Bruce	11/10/2006	Gordon	Liberal Democrat	Signed
Colin Breed	11/10/2006	South East Cornwall	Liberal Democrat	Signed
Kelvin Hopkins	11/10/2006	Luton North	Labour	Signed
Jim Devine	12/10/2006	Livingston	Labour	Signed
Katy Clark	12/10/2006	Ayrshire North & Arran	Labour	Signed
Jeff Ennis	12/10/2006	Barnsley East & Mexborough	Labour	Signed
Alan Simpson	12/10/2006	Nottingham South	Labour	Signed
John Pugh	16/10/2006	Southport	Liberal Democrat	Signed
Sammy Wilson	16/10/2006	East Antrim	DUP	Signed
Andrew Rosindell	17/10/2006	Romford	Conservative	Signed
George Galloway	18/10/2006	Bethnal Green & Bow	Respect	Signed
Paul Rowen	19/10/2006	Rochdale	Liberal Democrat	Signed
Dawn Butler	19/10/2006	Brent South	Labour	Signed
Lyn Brown	19/10/2006	West Ham	Labour	Signed
Paul Flynn	19/10/2006	Newport West	Labour	Signed
Brian Jenkins	19/10/2006	Tamworth	Labour	Signed
Stephen Hepburn	23/10/2006	Jarrow	Labour	Signed
Tom Brake	24/10/2006	Carshalton & Wallington	Liberal Democrat	Signed
Bill Etherington	24/10/2006	Sunderland North	Labour	Signed
David Hamilton	24/10/2006	Midlothian	Labour	Signed
David Howarth	24/10/2006	Cambridge	Liberal Democrat	Signed
Phil Willis	30/10/2006	Harrogate & Knaresborough	Liberal Democrat	Signed
John McDonnell	06/11/2006	Hayes & Harlington	Labour	Signed

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